Urgent faults
A terminal that will not connect, a payout that has not landed, a printer that stopped mid-service. Put URGENT in the subject and it goes to the top of the queue.
Report a fault
Support
A real person,
A real person,
same working day.
Not a ticket number and an automated reply. Email us and you get the person who set your system up, or someone who can see it — with a reply the same working day.
Help is a click away
Three ways through, depending on what you need.
Email us
Reporting, a new member of staff to add, another site to set up. Send the detail and we will come back the same working day.
support@squareuk.comTalk to sales
Pricing, a switch from your current provider, or a second opinion on a quote you have been given elsewhere.
sales@squareuk.comBefore you get in touch
My terminal will not take a payment
Check it is on the right network first, then restart it. If it still will not connect, Square devices keep taking cards offline and settle when the connection returns — so keep trading and email us.
A payout has not arrived
Standard payouts land the next working day, so weekends and bank holidays shift them. Check the schedule in your Dashboard first — if it looks wrong, email us with the date.
I need to add staff or change permissions
You can do it yourself in the Dashboard under Team, and we will walk you through it the first time. Email us if you would rather we set the permission levels up for you.
Getting paid starts here.
Work out what your current setup costs, or skip straight to a quote. Either way a named person calls you back within one working day.